Terms and Conditions of FOODDOLLY

  • 1.1
  • We cordially welcome you to the platform of Foodolly.com. The purpose of these terms and conditions (the “Terms”) is to provide you with the awareness about your legal rights and obligations when you access and use the Foodooly.com website (the “Site”) and the mobile app or any other software application developed by Fooddolly.com, and including but not limited to information available on the Site or by ordering food via the Site.

  • 1.2
  • It is recommended that you check the Terms on regular basis as we reserve the right to update or modify these Terms without notice, and such terms are effective as of the time of posting. Your use of the Site is at your own risk and by doing so, you are agreeing to these Terms. The Terms and our Privacy Policy can be conveniently accessed on the Site.

  • 2.1
  • "User" or "You" or "Your" refers to you, as a user of the Site and its associated services. A user is someone who accesses or uses the Site for the purpose of viewing its contents which includes the contents of any third party restaurant, and orders food delivery.

  • 2.2
  • “Firm” means the Fooddolly.com (Pearl Internet Service Pvt. Ltd.), its website and any other web or mobile based application developed by it.

  • 2.3
  • "Service" or "Services" refers to the services that are provided by the Firm via the Site and any other applications developed by the Firm.

  • 2.4
  • "Privacy Policy" means the policies related to the use of your data and details by the Firm. Privacy policy is available on the Site for the user.

  • 2.5
  • “Third Party” refers to all the participant restaurants and food chains whose products are displayed on the Site for the purpose of consumption by the user.

  • 2.6
  • "Food Delivery" refers to the edible and perishable items ordered by the User via the Site and its provision to the User by the Third Party. The Third Party processing the order refers to the partner restaurants and food chains of the Firm.

    Eligibility for using the Services
  • 3.1
  • By using the Services of the Site, you hereby confirm that you are at least eighteen (18) years of age or above and are fully able and competent to comprehend and agree to the provisions and conditions of these Terms.

  • 3.2
  • You are responsible for complying with all laws and regulations enforced by the Government of Pakistan. It includes federal law as well as provincial laws. You agree to use the Services only in compliance with the Terms and applicable law, and in a manner that does not violate the legal rights of the Firm and the Third Parties.

    Compliance by the User when using Services
  • 4.1
  • The user is required to create an account in order to use the features offered by the Services. Use of any personal information provided by the user during the account creation process is governed by our Privacy Policy.

  • 4.2
  • By creating an account, the user agrees to receive certain communications in connection with the Site or Services. For example, the user might receive some promotional messages related to the Services or the Third Party like the introduction of new menus and deals etc.

  • 4.3
  • The user agrees that he/she will not engage in any activity that interferes with or disrupts the Services (which includes the servers and networks which are connected to the Services). The user shall not delete or revise any material or information posted by any other User(s). Moreover, he/she should not engage in spamming, including but not limited to any form of emailing, posting or messaging that is harmful and unsolicited.

  • 4.4
  • The user must refrain from posting or making remarks regarding any illegal, offensive, objectionable, defamatory, racially offensive, abusive, erotic, threatening, or otherwise inappropriate information or content on the Service, including but not limited to, remarks relating to gender, race, religion, nationality, sexual preference, age, disability etc.

  • 4.5
  • The user agrees that the Firm may disclose his/her personal information with others if it is required for compliance with a court order, the legal process, to defend our rights, or to defend the Firm in any litigation, to protect the safety and/or rights of the general public, or to respond to a service related request by you.

  • 4.6
  • The user or any person instructed by him/her shall not use food purchased from the Service for the purpose of resale.

    Limitation of Liability
  • 5.1
  • While considerable effort is put to monitor quality of the items and the manufacturing/cooking processes of the Third party participants, Fooddolly.com is a however a facilitator and is not responsible for the quality and quantity of the Food Delivery. The Firm shall not be held liable for any acts or omissions on part of the Third Party including deficiency in service, wrong delivery of order, quality of food, time taken to deliver order, etc.

  • 5.2
  • Various links on the Site may take you to other Third Party websites or any other website. The Firm is not responsible and liable for any damage and losses incurred when these websites are visited by the user. The user should access these websites on his/her own risk.

  • 5.3
  • The Firm will not be liable to the user for any damages resulting from any errors, mistakes, or inaccuracies of content, or personal injury and property damage of any nature whatsoever, resulting from the user’s access of the Site.

  • 6.1
  • The user agrees to indemnify, defend, and hold harmless the Firm against any third party claims, damages, actions, proceedings, demands, losses, liabilities, costs and expenses suffered or reasonably incurred by the Firm arising as a result of the unauthorized use of the Services.

    Warranty Disclaimer
  • 7.1
  • All the information displayed on the Site and any information distributed by or on behalf of the Firm is provided without any warrantee, expressed or implied. The Firm does not provide any warrantee regarding the accuracy of the information contained on or distributed by the Site or the quality of products or services provided by the Third Parties.

    Privacy Policy

  • 8.1
  • The personal information provided by the user is subject to our Privacy Policy. The current Privacy Policy can be accessed at the bottom of any page on the Site.


  • 9.1
  • The Firm shall not be liable for any infringement of copyright arising out of materials posted on or transmitted through the Site, or items advertised on the Site or by end users or any other Third Parties. Fooddolly.com respects the intellectual property rights of others and requires those that use the Services to do the same. We may, in appropriate circumstances and at our discretion, remove or disable access to material on the Services that infringes upon the copyright rights of others.

    User account security
  • 10.1
  • The user must keep the password confidential and he or she is solely responsible for maintaining the confidentiality and security of his/her account. It also includes all the changes and updates submitted through the user’s account, and all activities that occur in connection with that account.

  • 10.2
  • The user is also responsible for all activities that occur in his/her account. The user agrees to notify us immediately of any unauthorized use of his/her account in order to enable us to take necessary corrective action. Furthermore, the user agrees that he/she will not allow anyone else to use his/her account for the purpose of availing the Services.

    Order cancellation
  • 11.1
  • If the user wishes to cancel his/her order, he/she must intimate the Third Party participant by phone immediately. The user is required to quote the order number for reference in cancellation of the order.

  • 11.2
  • Estimated time of Food delivery quoted at the time of ordering are approximate only, and may vary.

    Prices and payment
  • 12.1
  • All prices listed on the Site are correct at the time of publication, and are provided by the Third Party. While the Firm exercises great care to keep them up to date, the final price charged to you by the Third Party may change at the time of delivery. In the event of a conflict between price on the Site and price charged by the Third Party, the price charged by the Third Party shall be deemed to be the final price.

  • 12.2
  • The price displayed on the Site is the total price for Food Delivery ordered, including delivery charges and other charges. Full payment must be made in cash, at the time of delivery, as per the actual bill provided by the delivery person.

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